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Cancellation Policy

Bookings & Cancellation Policy At Jubilee Counselling, your time and wellbeing are valued. Each session is reserved especially for you, and this policy helps ensure fairness and availability for all clients. Bookings Appointments can be made online, via phone, or email. Payment is required at the time of booking to secure your session. Session Times Sessions begin and end as scheduled. If you arrive late, your session will still finish at the allocated time to respect other clients. Cancellations & Changes We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. More than 24 hours’ notice: no fee Less than 24 hours’ notice: 50% of session fee Missed appointments (no notice): full session fee applies Unexpected Circumstances We understand that life can be unpredictable. In genuine emergencies, fees may be reviewed with care and understanding. Commitment to Your Care Regular attendance supports meaningful progress. Your session time is held just for you, and we are committed to providing a safe, supportive, and consistent space for your growth.